Our nationally recognised BSB30120 Certificate III in Business qualification is designed for team members working in a customer service role.

Delivered in combination with workplace training it provides new employees the opportunity to work, learn and gain accreditation in their first 12 months in a customer service role.

Suited forCustomer Service / Call Centre Team members
Delivery MethodCombined classroom and workplace training.
AssessmentsQuestions, observations, direct manager feedback and workplace activities.
Duration12 months for full-time employees, pro-rata for part-time.
LocationIn the workplace.
Entry RequirementsNone.

There are 13 subjects in this qualification:

  • BSBCRT311 Apply critical thinking skills in a team environment (CORE)
  • BSBPEF201 Support personal wellbeing in the workplace (CORE)
  • BSBSUS211 Participate in sustainable work practices (CORE)
  • BSBTWK301 Use inclusive work practices (CORE)
  • BSBWHS311 Assist with maintaining workplace safety (CORE)
  • BSBXCM301 Engage in workplace communication (CORE)
  • BSBDAT201 Collect and record data
  • BSBOPS306 Record stakeholder interactions
  • SIRXPDK001 Advise on products and services
  • BSBOPS202 Engage with customers
  • BSBOPS203 Deliver a service to customers
  • BSBINS307 Retrieve information from records
  • BSBPEF301 Organise personal work priorities